This article contains detailed instructions for logging in to an online event as a representative. You can also view a video for a detailed demonstration of logging in and participating in an event.
Step by Step Guide:
- Locate your login instructions email
- Log in to the event
- Complete your representative profile
- Watch the instructional slideshow
- Enter the Event Lobby to access your booth
- Set your status to "Available"
- Click the "Chat" button to start receiving chats
If you are scheduled to attend an event as a representative, 24 hours before the event you will receive a reminder email with instructions for logging in (the email will have the subject line "Login Instructions" plus the name of your event). From this email, click the link to log in to the event.
Note: If you did not receive a reminder email and are unable to locate the login link for your event, please contact support.
Enter the email address where you received your login instructions email, and your password. If you do not remember your password, click "Forgot password?" to reset it. You will receive an email with instructions for setting your new password.
After logging in, you will be prompted to complete your representative profile if you have not already done so. The profile questions will vary based on the type of event you are participating in. Complete the required fields, and click "Continue."
You will next be presented with an instructional slideshow with tips for using the platform. After exiting the slideshow, click "Enter Event" to be taken to the Event Lobby.
In the Event Lobby, you will see all of the available booths within the event. You will see your booth listed first with a green "My Booth" ribbon. Click the "Enter" button to enter your booth.
Step 6: Make sure the accepting new chats is checked
On the left-hand side of the page, you will see your status box make sure that the "Accepting New Chats" is checked in order to go into new chats. If you need to take a break at anytime just uncheck that button and you will not be placed into a new chat.
Note: Just remember to check it again before clicking the chat button again.
Step 7: Click the Chat button to start receiving chats
In the upper right-hand corner of your screen, you will now see a large green button labeled "Chat." Click the button to begin engaging in 1-on-1 chats with participants in line for your booth. Your status in this panel will then change to "Waiting to chat," and the button will turn gray and be labeled "Cancel."
If you need to take a break for any reason, click the "Cancel" button and this panel will return to its previous state with the green "Chat" button.
Once the event is live, the representative will be given the option to extend the chat during each conversation. The option will appear when the chat time has gone down to 2 minutes left, you will have the ability to extend the chat by 2, 5, or 10 minutes.
You can also express yourself through emoji if you can't convey it through words.[insert image]
NOTE: The "Chat" button will not be visible until the event begins. You may need to refresh your page after the event begins in order to view this button.
That's it! You will be automatically be placed into chats with participants as they also become available. Enjoy your event! Questions? Please contact support.